Returns & Exchanges

If you're not satisfied with your order, we are truly sorry, and we’d love to hear how we can make it right for you.

You can return your order within 14 days of receipt, and we will ensure the purchase amount is transferred to your account within 5 business days after the return is received.

Here are 3 simple steps for an easy return:

Step 1: Contact our customer service team via the contact form or by sending an email to info@candacois.com, including your order number.

Step 2: Send Your Order

Ship the products to the address mentioned in our general terms and on the return form, along with the completed return form. Don’t forget to include a tracking code with your package. As the sender, you are fully responsible for any return shipping costs.

Step 3: Receive the Purchase Amount in Your Bank Account

Refunds will be returned to the bank account via the original payment method within 7-15 days of approval）